I Love airport parking has warmly welcomed The British Parking Association’s first ever meeting of its new Airport Parking Forum. The brain child of Heathrow Airport director, Martin Draper, this forum has been created to bring the shared-value experience to the UK, focussing on safety, passenger experience and consistency of service.
I Love airport parking is a champion of the parking consumer, ensuring that customers are offered the best possible parking services at UK airports by using their decades of experience to curate a selection of professional and reliable operators.
The new Airport Forum brought together some of the UK biggest airports to start talking about improving the experience for the airport parking customer. I Love has seen huge differences in the way that UK airports treat both the parking operators, their staff and the airport customer. Even major advances like Gatwick Airport’s Approved Operator Scheme have not been copied by other airports, which demonstrates that the other airports do not have their customers’ best interests at the forefront of their future parking strategies.
For too long airport parking has been seen as simply a revenue stream for airports, without the need to take responsibility for huge issue of cowboy operators, or even just the difference in language. From the consumer’s perspective, it is hugely confusing to see one set of words used to describe a parking service at one airport and find that the same set of words is used to describe a significantly different parking service at another airport.
Hopefully the new Airport Parking Forum will start to address some of these issues to create a more unified approach which customers and operators can comprehend. Their first action point is to start work on an accreditation for meet and greet operators so this new group has identified one of the key issues as a priority.