Terms and Conditions of Bubble Park and Ride

1. Bookings and Service

All Bubble park and ride bookings at Stansted are facilitated by the I Love group and the following terms and conditions are applicable.
A booking will be deemed to be complete once a confirmation e mail has been sent, or if made by phone, by the receptionist confirming.
At this point, all terms and conditions are deemed to have been accepted.Boomerang Parking is part of the I Love Group including I Love Airport Parking Ltd and I Love meet and greet Ltd
Cooling off period - a customer has 14 days from the date of booking our service to cancel their booking and receive a full refund minus £10 administration fee. All cancellations must be made in writing and addressed to customerservices@ilovemeetandgreet.co.uk
All prices are quoted in UK pound sterling, include VAT and are subject to change up to the point of acceptance of your booking
Payment made by you will only be used to provide the service you purchased
Whilst every effort is made to provide parking services at the booked time, I Love park and Ride cannot accept liability for delays arising from circumstances from beyond its control including but not limited to traffic congestion, access to the terminal forecourts, delayed flights and security alerts
Acts of nature are beyond our control and we accept no liability for them including bird poo, dust, pollen and rain
Supersaver products cannot be cancelled or amended
Park and Ride at Stansted is operated by I Love meet and greet LTD and the terms and conditions listed here are applicable to this service. You are deemed to have accepted these terms and conditions on completing a reservation for this parking service
Bookings through the I Love Airport Parking website are deemed to be made when validated by the issue of a confirmation and a reference number.
Bookings made by telephone are deemed to be made when a confirmation is sent
All services are subject to availability
Only one promotional code can be used at anyone time and are only valid against standard bookings (cannot be used for Supersaver bookings)
I Love meet and greet reserve the right not to accept a booking and can refuse to fulfill a booking if on collection your car has no Road Tax or bald tyres as this contravenes the Road Traffic Act as cars may be moved between compounds for storage. You will be required to leave your keys and your car may be moved.
All Stansted Park and Ride car parks hold the Park Mark award for security. We do not park anywhere else and you are required to leave your keys. Your car may be moved between any of our car parks.

2. Payment and Cancellation

If any payments are declined, Boomerang reserve the right to refuse your booking
Increase stays without prior notification, will be charged on the return of the vehicle at £5 per day.
Full payment must be made prior to commencement of the booking
Boomerang park and ride bookings may not be cancelled at any time. This service is non refundable although changes and cancellations may be made. They must also be booked at least 24 hours in advance.
If you fail to cancel a booking and the booking start time has passed no refund will be given
Once a booking has commenced, no refund will be given even if the stay is curtailed

3. Liabilities and other terms

Our insurances cover our legal liabilities and vehicles and contents are left at owners risk
No liability for loss or damage to your vehicle including tyres, windscreens, mechanical and structural failures to interiors will be considered unless our employees have acted negligently or without reasonable care and skill.
All claims for damage should be reported before leaving the car park, whilst your vehicle remains within our care and control. You should make sure you check your vehicle before leaving the car park and report details of any damage to the driver
If any of these terms are found to be partially or wholly illegal or unreasonable then they shall be deemed severable from the remaining terms, which will continue
These terms are governed by English laws and subject to English Court jurisdiction
Your vehicle must be taxed and comply with the Road Traffic Act. You will be held liable for any fines, liabilities and consequential loss we incur from a failure to do this. Boomerang reserves the right to refuse your vehicle on the day and no refund will be given if you fail to comply with current legislation
We accept no liability for any faulty car keys, alarm fobs, house or other keys left on the key ring unless our employees have acted negligently or without reasonable care and skill. You must ensure you leave the drivers with the right keys, alarm fobs and instructions to start your vehicle and any consequential losses we incur as a result of failure to do so will be payable in full by you.

4. Cancellations/Amendments Procedures for Bookings made with a third party supplier

If you need to amend your booking prior to departure please contact us on 01293 577988 to notify us of any changes. Alternatively log in to your account and amendments can be made there. Please check all booking details on receipt of confirmation.

5. Boomerang Park and Ride Service

Boomerang park and ride operates at Stansted only. Keys must be left and your car maybe moved to one of our other Park Mark sites located within the airport boundary. Car are left at owners risk and all claims for damage must be reported before leaving the car park.
The service provider accepts no responsibility or liability for any theft loss or damage to any personal property or loose items left within a vehicle whilst it is parked unless caused as a result of the negligence or lack of reasonable care and skill of their employees.
The service provider does not accept any responsibility or liability for any damage to the windscreen or any other glass in the customer’s vehicle unless caused as a result of the negligence or lack of reasonable care and skill of their employees.The customer shall inspect his vehicle and report any damage to the service provider prior to departure from the car park. All clients are advised to thoroughly check their vehicles before their vehicle leaves the care of the service provider
The service provider accepts no liability for loss or damage unless and to the extent it is proved to be caused by the negligence of the service provider or if them and their employees fail to use reasonable care and skill.

6. Customer service

Any claims for loss or damage to vehicles or in relation to the quality of the service provided should be made to the service provider. Boomerang park and ride contact details are customerservices@ilovemeetandgreet.co.uk. Please send details of your complaint along with any relevant photographs to customer services who will respond to all emails within 24 hours during the week. Any queries and claims relating to the processing of a customer's booking should be made directly to I Love Airport Parking Ltd.

VAT number 191 5550 02

Registered Office Railview Lofts, 19C Commercial Road, Eastbourne, BN21 3XE

Registered in England and Wales

Company Number 8261264