The terms and conditions of Purple Parking are therefore considered the terms and conditions of Meteor meet and greet parking services except where the those services are provided by third parties. At Gatwick and Stansted, I love meet and greet facilitates both services for Meteor. At Birmingham this service is facilitated by NCP.
Every effort is made by means of trained staff, well maintained vehicles and equipment, security barriers, security fences and security cameras to make the car parks secure and to collect and deliver customers and or their vehicles safely to and from Heathrow Airport or other airports on request. However, parts of the car parks are open to the public and, whilst staff have instructions to remove anyone not authorised to be on the premises, the Company cannot guarantee the security of your vehicle nor its contents nor your belongings nor your personal safety. Customer’s vehicles are fully insured whilst in any car park that is in the company’s control and whilst they are driven on the public highways.
The Company assumes that you will retain the return instructions/numbered receipt for your car in a safe place ready to present on your return. Accordingly the Company;
Claims cannot be considered once vehicles have left the premises so please check your car before leaving or in the case of our Meet and Greet Service driven away after the Handover Captain has handed over the keys.
Should your vehicle suffer damage whilst in the Company's care you must immediately inform the Duty Manager or the Handover Captain of the alleged damage and where appropriate a Report Form will be completed and dealt with by our Customer Services Manager.
In the unlikely event that damage is caused to your vehicle through negligence on the part of the Company, the Company reserves the right to undertake repairs to your vehicle on your behalf in a manner which restores it to the condition in which it arrived at the car park. The company will provide a replacement vehicle up to, but not exceeding, a small people carrier, equivalent to a Vauxhall Zafira type vehicle, provided that the customer is able to arrange fully comprehensive insurance cover for the temporary replacement vehicle. Our Report Form makes no representations as to the Company's liability. In the event that the customer has taken the vehicle away from the car park, the Company will arrange for an independent engineer to contact the customer to arrange for the remedial work to be carried out by a repairer acceptable to both the customer and the Company. No work shall be authorised without the express permission of the Company. It is a requirement that the repairers will provide a replacement vehicle to the customer at the repairer’s expense.
Please ensure before leaving the car park that all the windows of your vehicle are securely closed, all lights and electrical equipment are switched off and it is locked and the keys are handed over to the bus driver or to the Chauffeur in the case of our Meet and Greet Service. In the case of convertible cars please ensure that your hood is up and secure.
The Company is not liable or responsible for any loose items allegedly left in the customer’s vehicle. Customers should remove any such loose items before leaving the vehicle especially such items as sat navs, loose cash & sunglasses etc, because the Company cannot verify that these items were left in the vehicle.
The bus driver MAY assist you with loading and unloading of your luggage. The Company cannot be held liable for lost or damaged luggage nor for another customer identifying your luggage as their own.
Please co-operate and obey any instructions given to you in the event of a fire, fire drill or accident. Smoking is prohibited on all our buses and in any buildings.
You are advised to allow for sufficient journey time to arrive at the car park at least 60 minutes prior to the check-in opening time, which is normally at least an hour and a half before your scheduled flight departure, given to you by your airline, travel operator or travel agent. In standard road conditions it can take up to 30 minutes to get to some of the terminals but we cannot be held liable for any loss you might suffer should bad traffic or poor weather conditions cause you to miss your flight.
Whilst a map and directions to the car parks are usually provided by way of assistance to you, the Company cannot in any circumstances be held liable for any loss you might suffer should you get lost and miss your flight.
The Company’s bus transfer service to the Heathrow Airport terminals operates from 03.30 am.
In the case of our Meet and Greet Service if your flight is delayed beyond midnight the Company reserves the right to pick you up at the airport terminal in our courtesy bus and drive you back to our car park to collect your vehicle.
Please drive carefully in the car park at not more than 5 mph and obey any directional signs. Should you damage another customer's vehicle you are requested to report the matter immediately to a Duty Manager and give him/her the registration numbers of both vehicles. In instances where a customer causes damage to vehicles or property in the car park they will become liable for the damage or loss.
Remember that your car may one day be damaged so please do as you would be done by. Please conduct yourself in a reasonable manner. The staff have instructions to remove persons misbehaving themselves or where there is a risk someone may represent a danger to other people or to property.
A Confirmation of Booking does not entitle you to any particular space in the car park. Please retain the numbered return instructions/receipt card as proof of your right to drive away your car on return. In the absence of acceptable identification, the Company reserves the right not to release the vehicle. In any event the Company reserves the right to ask to see other acceptable identification before releasing your vehicle if the receipt is not provided.
Prices may be varied from time to time and whilst every effort will be made not to change prices during a period when they have been expressed to be valid, the Company reserves the right to change prices whether or not it gives notice of its intention to do so.
No charge is made for amendments to vehicle details, however customers should check Terms and Conditions for other products and car parks.
Bookings made at the special 'SAVER' price cannot be amended, and no refund will be given if the booking is cancelled.
Please note: The credit card surcharge fee is non-refundable.
A No-Show fee of £25 will be made for non arrivals or cancellations made within one hour of the booked Meet and Greet time.
Customers wishing to shorten the length of stay for a booking, once the booking has commenced will still be liable to pay the whole fee for the service booked. Additional days parking over and above the booked parking period will be charged locally by the car park at their published rate.
Price Guarantee. If within 7 days of making your booking with Purple Parking you find the exact same product (car park and service) cheaper we will endeavour to match the price by refunding the difference. The price has to apply to an identical car park and service in terms of the airport/car park. We do not match prices that are discounted via 3rd party websites or with voucher codes or any other discounts.
You must ensure that, before leaving the vehicle with the Company that it is in a roadworthy condition, (including tyres which meet the standards required by law), has enough fuel to be driven to the car park or airport terminal and back is taxed and holds a current MOT if applicable. The Company reserves the right to refuse to accept a car into their care which fails to meet these conditions as this could lead to it becoming liable under the Road Traffic Acts.
The Company reserves the right to move your vehicle to and from any other car park in its control. The Company is not liable for any Low Emission Zone charges for your vehicle.
No person has any authority to vary or alter these Terms and Conditions unless such variation is in writing under the hand of the Company Secretary or a Director of the company.